1. Eligibility for Returns:
- Customers may initiate a return within 7 days from the date of purchase.
2. Returns of Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team within 3 days of delivery.
- We will provide a full refund or send a replacement product, as per your preference.
3. Returns of Unopened and Unused Products:
- Unopened and unused products can be returned within 7 days of purchase.
- Customers are responsible for return shipping fees unless the return is due to our error.
4. Returns Procedure:
- To initiate a return, please contact our customer support team at info@vegastarhygiene.com or +919746432933 to request a Return Merchandise Authorization (RMA) number.
- Securely package the item(s) in the original packaging.
- Clearly mark the RMA number on the package.
- Return the package to the address provided when obtaining the RMA number.
5. Refund Process:
- Refunds will be processed within 10 days of receiving the returned item.
- Refunds will be issued in the same form of payment used for the original purchase.
6. Non-Returnable Items:
- Some products may not be eligible for returns due to hygiene and safety reasons. These products will be clearly marked as non-returnable in the product description.
7. Exchange Policy:
- If you prefer an exchange instead of a refund, please specify your request when initiating the return. We will send you the replacement item upon receiving the returned product.
8. Customer Support:
- For any questions or concerns regarding returns, please contact our customer support team at info@vegastarhygiene.com or +919746432933
This return policy is subject to change without prior notice. We encourage customers to review the policy before making a purchase.